Legal Information

Terms and Conditions

By accessing and using Prem Foundation's website and services, you agree to comply with and be bound by the following terms:

• Prem Foundation reserves the exclusive right to modify these terms at any time without prior notice
• All donations are considered voluntary contributions and are non-refundable unless expressly stated otherwise
• We utilize Razorpay as our secure payment gateway partner for all transactions
• The content on this website is for general information and may change without notice
• Unauthorized use of this website may give rise to a claim for damages
• Your use of this website and any dispute arising out of such use is subject to the laws of India
• We are not liable for any indirect, special or consequential loss arising from the use of this website

Privacy Policy

Prem Foundation is committed to protecting your privacy and handling your data with care:

• We collect only necessary personal information required for processing donations and maintaining records
• Payment details are processed securely through our PCI-DSS compliant partner Razorpay
• We may use your contact information to send periodic updates about our charitable activities
• Your personal information will not be sold, exchanged, or shared with third parties without consent
• We implement appropriate security measures to protect against unauthorized access to your data
• Our website may use cookies to enhance user experience

Cancellation and Refund Policy

Regarding donations made through our platform:

• Donations are typically non-refundable as they are considered charitable contributions
• In exceptional cases of accidental or duplicate donations, contact us within 7 days of transaction
• Approved refunds will be processed through the original payment method within 14 business days
• Refund requests must include transaction details and valid reason for consideration

Shipping and Exchange

This policy is not applicable to our services:

• We do not engage in shipping of physical goods
• No exchange policy applies as we provide charitable services, not products

Transaction Access Request

To request access to additional bank payment options:

1. Send an email to premfoundation2012@gmail.com with subject "Bank Access Request"
2. Include your full name, contact number, and preferred bank details
3. Our team will review and enable additional payment options within 3 business days
4. You will receive confirmation once the requested payment method is activated